SIOUX FALLS, S.D. (KELO.com) — Midco is participating in the FCC’s Keep Americans Connected Pledge to ensure people don’t lose broadband or telephone connectivity. Over the next 60 days, we won’t disconnect service if a customer is unable to pay, and we will waive late fees for customers having economic challenges during the coronavirus pandemic.
Our field technicians, who live and work in our communities, are now taking extra steps before they enter customer homes and businesses. This will help ensure their safety and yours.
- Rather than texting customers before an installation or service appointment, field technicians will call first to confirm the customer would like us to enter their home or business to perform the work.
- For their own personal safety, field technicians will also ask if anyone in the household or business is impacted by the virus.
If you would normally visit one of our Customer Experience Centers in person, please know that we are still open, but that could change as the situation unfolds. If you aren’t feeling well, we encourage you to contact us via other methods rather than stopping into one of our stores.
Our customer care representatives are ready to assist you on the phone, via chat on Midco.com and Midco.com/Business, as well as text (64326) and on social media. We want to reassure you that we are still open for business, ready to take your inquires and provide the best customer experience possible.
The current situation is evolving, and we will keep you informed as much as we can via email, social media (Facebook and Twitter) and our websites. We know how important your TV, internet, phone and other services are, especially now. Keeping you connected is our job – 24/7/365.
