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SIOUX FALLS, S.D. (KELO.com) — Xcel Energy would like to thank customers for their patience and support as hundreds of employees and contractors from across the region restored power to customers after recent severe storms in Sioux Falls and surrounding areas.
Since Tuesday night, approximately 55,000 customers were impacted over the duration of the storm, and restoration for all customers was completed early this morning. More than 600 employees and contractors worked around the clock to get power back on for customers.
Customers who remain without power should check for damage to their mast, which is the electric service connection to their home. If the mast is damaged, a licensed electrician must make repairs and it must be inspected before service can be restored. For additional details, visit xcelenergy.com/outages_and_emergencies/mast_damage.
Report your outage
Customers can help Xcel Energy get a jump on power restoration by reporting outages when they experience them. There are a number of ways to report outages:
- Through the My Xcel Energy mobile app, available in the Apple App Store and through Google Play.
- Via text by texting ‘OUT’ to 98936 to report an outage, or text STAT to the same number to check the status of a power outage.
- Call 1-800-895-1999 and follow the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.
Stay informed about outages
When outages occur, it’s important for customers to have access to the most recent updates about their power restoration. Customers can stay informed by using the My Xcel Energy mobile app or by visiting the Xcel Energy website. The website hosts an outage map that displays information on the number of customers out and anticipated time for restoration when available. Customers can also stay informed by following Xcel Energy on Facebook and Twitter.
