« Greg Belfrage Show

Listeners Share their Bad Customer Disservice Experiences

by Mark Brown

Comcast issued an apology today after one of its representatives kept a customer captive on the phone for about 18 minutes, demanding to know why the household was choosing another cable provider.

Comcast's customer retention agent, the employee wouldn't accept that for an answer and repeatedly demanded that they explain further why they would want to switch providers.

Callers to the Greg Belfrage Show shared their similar experiences.